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Nico Santangelo
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Discovery Workspace

Faster studies, and better evidence behind them.

The two slow parts of a study are writing the guide and turning forty highlights into something a roadmap can use. This takes both off the critical path, and holds every claim to the quotes it came from, so a team moves faster and the work stands up to the question that follows it.

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Steps from idea to opportunity tree
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Clicks from an insight to its quotes
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Duplicates written to your repository
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The repository solves storage. It does not solve the two hard parts.

A research team’s throughput is not limited by how fast they interview. It is limited by the hours on either side: turning a vague idea into assumptions that can be tested, hypotheses that can fail and a guide somebody can run on Thursday, and then turning forty highlights into something a roadmap conversation can use.

That is where discovery quietly stops happening. The study gets postponed because nobody has an hour to write the guide, or it runs and the findings sit in a deck nobody opens again.

It makes researchers faster, and more people able to help

This replaces no one. A researcher still decides what is worth asking, still runs the conversation, still judges what the evidence means. What changes is how much of a week that takes, so one researcher covers more ground and the backlog of studies waiting on a guide stops growing.

The same thing opens discovery to the people around them. A product manager or designer can run a study inside the structure a researcher would have given them, with the hypotheses written so they can fail and the analysis plan already in the guide. The researcher reviews and coaches, and stops being the only route to a customer conversation. That is what research democratization actually requires: not fewer researchers, but a floor under everyone else.

Every claim stays two clicks from its evidence

Plan. Enter the assumptions and hypotheses in whatever shape they are in. They get categorized by desirability, viability, feasibility and usability, each hypothesis sharpened into a form that can be proven wrong, a method recommended, and a complete guide written with screener, interview script and analysis plan.

Tag. Work through an interview and mark the passages that matter. Tag suggestions arrive per highlight with a tick box, each card showing what the repository already holds for that passage: new, adds tags, already complete, overlaps an existing highlight.

Insights. A cluster of quotes becomes a headline, a description, evidence with confidence levels, counter-evidence, and the questions still open.

Opportunities. Insights map into an opportunity tree, and the assumptions for the next study load straight out of it, which closes the loop that usually has to be reopened by hand.

A study holds all four. Every insight keeps a line back to the quotes it came from and the plan it answered, so the thing a stakeholder challenges is always two clicks from its evidence.

Nothing arrives in your repository twice

The part that matters most is the least visible. A quote that matches a highlight somebody already made, by hand or otherwise, adds its tags to that highlight. No second copy of the sentence arrives. A proposed tag that already exists is reused. The glossary is checked against what the repository actually holds, including its trash, and a refused tag comes back with the reason and the fixes to try.

This is the work nobody demos and everybody needs, because a tool that pollutes the repository gets switched off in a month.

Research that already exists somewhere else does not have to be retyped. A screenshot dropped onto a step is read, and the text lands in the fields.

Built by someone who had to solve this at work first

The method is continuous discovery as Teresa Torres describes it, and the reason it is built this way is that I have run the alternative. At FTI Group I built a research function from zero to eleven people and watched capable product teams stall on the same first step every time. At Conrad Electronic the function is five people serving seven product teams, which only works when the teams can run discovery themselves.

A workspace is what remains when you cannot put a researcher in every team. The product exists because I needed it twice.

Nothing follows the user

No analytics, no cross-site tracking and no consent banner. Turnstile guards the API without tracking anyone across sites. The Anthropic API key never reaches the browser, and the client chooses neither the model nor the prompt. Sign in with a Google account or an email link, whichever your company permits.

For teams in the EU there is a data processing agreement, alongside a German imprint, privacy notice and terms, because a research tool that cannot answer the procurement questionnaire never gets adopted.

It ships weekly, and the changelog is public

The workspace is in active development and the changelog is open. Recent weeks have gone almost entirely into the repository integration, which is the kind of detail that decides whether a tool survives contact with a real workspace.

What it says about how I lead

I still build. A product leader who ships a working AI product end to end, with the security, privacy and integration details right, argues from a different place in a roadmap discussion than one who can only commission it.

It plugs into what you already run

  • Dovetail

    The push writes into the Dovetail workspace a team already runs, checked against everything it already holds, including its trash. A quote that duplicates an existing highlight adds its tags to that one, tags that exist are reused, and a tag Dovetail refuses comes back with its reason and the fix.

  • Vistaly

    Opportunities connect to the opportunity solution tree a team keeps in Vistaly, so a study lands where the roadmap actually gets steered. No second tree to maintain, and nothing to copy between them.

Everything above works without either one. An integration decides where the output lands, not whether the work gets done.

Put one real piece of work through it. That is the fastest way to judge it.